How can we help?
Search the docs, browse common answers, or send our warehouse-experienced support team a message. Real operators, real answers — usually within one business day.
API & Docs
Endpoints, authentication, and integration guides for developers.
Open docs →Changelog
What's new — features, fixes, and improvements shipped recently.
View changelog →Feedback & Ideas
Request a feature or vote on the roadmap with the community.
Share an idea →Journal & Guides
Operational deep-dives and playbooks from teams running real shipments.
Read the journal →Frequently asked
How do I get started with Shipider?
Create an account, configure a warehouse and its locations, add your SKUs, then scan your first pallet. Most teams are live in under an hour — no installer or on-site consultant required.
Do you support multiple warehouses and teams?
Yes. Shipider is multi-tenant with role-based access control, so you can run several warehouses and invite team members with scoped permissions from a single account.
Can I integrate Shipider with my own systems?
Absolutely. We expose a REST API for orders, SKUs, customers, and manifests. See the API & Docs section above for authentication and endpoint references.
How does billing work?
Plans are subscription-based and billed through Stripe. You can upgrade, downgrade, or cancel anytime from the billing page in your dashboard.
What if I find a bug or need a feature?
Send us a message below or post it on the Feedback board, where you can also vote on ideas already on the roadmap.
Still need a hand?
Send us the details and we'll get back to you at the email you provide. Enterprise customers get priority routing.